【文件属性】:
文件名称:惠普ITSM参考模型
文件大小:573KB
文件格式:PDF
更新时间:2013-01-02 15:51:08
ITSM 模型 ITIL 管理 IT
This white paper describes the HP IT Service Management Reference Model. This model is a
significant tool proven to be useful in presenting and describing the many IT Management
processes, inter-process relationships, and business linkages IT needs to put in place for the
successful development, deployment and support of services in the e-world. As we enter the
new millennium, corporate IT organizations are once again being forced to deal with another
challenge: "e-everything" - brought about by the emergence of new technology, the
pervasiveness of the Internet, and an ever-increasing competitive marketplace.
网友评论
- 很好,经常在项目和案例中用到该模型。