文件名称：惠普ITSM参考模型
文件大小：573KB
文件格式：PDF
更新时间：2013-01-02 15:51:08
ITSM 模型 ITIL 管理 IT
This white paper describes the HP IT Service Management Reference Model. This model is a significant tool proven to be useful in presenting and describing the many IT Management processes, inter-process relationships, and business linkages IT needs to put in place for the successful development, deployment and support of services in the e-world. As we enter the new millennium, corporate IT organizations are once again being forced to deal with another challenge: "e-everything" - brought about by the emergence of new technology, the pervasiveness of the Internet, and an ever-increasing competitive marketplace.