文件名称：Glossary_ITIL_v2.doc
文件大小：364KB
文件格式：DOC
更新时间：2012-06-20 06:01:01
ITIL
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office Acknowledgements We would like to express our gratitude and acknowledge the contribution of Stuart Rance and Ashley Hanna of Hewlett-Packard in the production of this glossary.