文件名称：OTRS--ITSM用户手册.pdf
文件大小：1.45MB
文件格式：PDF
更新时间：2023-07-20 13:27:59
otrs itil itsm
Abstract This chapter describes the features of OTRS Help Desk (OTRS). You will find information about the hardware and software requirements for OTRS. Additionally, in this chapter you will learn how to get commercial support for OTRS, should you require it, and how to contact the community. Basics OTRS Help Desk (OTRS) is a web application that is installed on a web server and can be used with a web browser. OTRS is separated into several components. The main component is the OTRS framework which contains all central functions for the application and the ticket system. It is possible to install additional applications such as OTRS::ITSM modules, integrations with Network Monitoring solutions, a knowledge base (FAQ), et cetera. Features OTRS has many features. The following list gives an overview of the main features included in the OTRS framework.