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文件名称：visio2007 Training
文件大小：1.48MB
文件格式：POT
更新时间：2014-09-16 20:34:28
visio2007 Training
In the 1980s, the quality of the IT services provided to the British government was such that the
then CCTA (Central Computer and Telecommunications Agency, now Office of Government
Commerce, OGC) was asked to develop an approach for efficient and cost-effective use of IT
resources by British public sector organizations. The aim was to develop an approach independent
of any supplier. This resulted in the Information Technology Infrastructure Library™
(ITIL). ITIL1 grew from a collection of best practices observed in the IT service industry.