文件名称：CISCO Change Management-Best Practice white_paper
文件大小：267KB
文件格式：PDF
更新时间：2012-11-30 20:42:30
Change Management
Contents 1 Executive Summary 1.1 Introduction 1.2 Business Needs 1.3 Target Market 1.4 Description and Requirements 2 Leading Practice 2.1 Roles and Responsibilities 2.1.1 Change Initiator 2.1.2 Change Manager 2.1.3 Change Advisory Board 2.2 Change Process Models 2.2.1 Normal Change 2.2.1.1 Plan the Change 2.2.1.2 Test and Validate the Change 2.2.1.3 Create Change Proposal 2.2.1.4 Approve Change Proposal 2.2.1.5 Document the Change Request 2.2.1.6 Create the Request for Change 2.2.1.7 Technical Review and Signoff 2.2.1.8 Review the RFC 12 2.2.1.9 Assess and Evaluate the RFC 2.2.1.10 Authorize the Change 2.2.1.11 Plan the Updates 2.2.1.12 Implement the Change 2.2.1.13 Post Implementation Review 2.2.1.14 Close the Change 2.2.2 Standard (Preauthorized) Change 2.2.3 Emergency Change 2.2.3.1 Emergency Change Authorization 2.2.3.2 Emergency Change Building, Testing, and Implementation 2.2.3.3 Emergency Change Documentation 2.2.4 Expedited Change 2.3 Change Management Tools 2.4 Continuous Process Improvement 2.4.1 Process Improvement Program 2.4.1.1 Process Measurement 2.4.1.2 Process Reporting 2.4.1.3 Process Assessment 2.4.1.4 Process Improvement 2.4.2 Key Performance Indicators and Measurements 2.4.3 Examples of Measures 2.4.3.1 Operational Metrics 2.4.3.2 Workloads 2.4.3.3 Process Measures 2.4.4 Example KPIs 2.4.5 Summarizing Measures 3 Conclusion 4 References