文件名称：Operations Management (6th Edition).pdf
文件大小：22.75MB
文件格式：PDF
更新时间：2022-07-23 16:52:57
Operations
Operations management is important. It is concerned with creating the services and products upon which we all depend. And all organizations produce some mixture of services and products, whether that organization is large or small, manufacturing or service, for profit or not for profit, public or private. Thankfully, most com- panies have now come to understand the importance of operations. This is because they have realized that effective operations management gives the potential to improve both efficiency and customer service simulta- neously. But more than this, operations management is everywhere, it is not confined to the operations function. All managers, whether they are called Operations or Marketing or Human Resources or Finance, or what- ever, manage processes and serve customers (internal or external). This makes, at least part of their activities ‘operations’.