用.hbm.xml的Mapping配置方式 根据抛出的异常：Association references unmapped class: com.hcrm.bean.ComplaintInfo，说明你的配置中有一个关联映射，
应该在某个类中，有个声明为ComplainInfo属性，它对com.hcrm.bean.ComplaintInfo有依赖，而你又没有将这个com.hcrm.bean.ComplaintInfo加入到Hibernate的映射配置中，
建议你检查下hibernate.cfg.xml文件，将<mapping class="com.hcrm.bean.ComplaintInfo" />加入sessionFactory的配置内。
总之错误原因在hbm.xml映射文件与对应的bean文件中
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