Cognos服务器，编辑保存UTF-时报错：
[Validation]
[ ERROR ] CAM-CRP-1064 Unable to process the PKCS #7 data because of an internal error. Unable to find the common symmetric key with alias 'GjoNjc0vMe/mRjIFIKCOf4TrLRM=' in the keystore '/u01/app/cognos/configuration/csk/jCSKKeystore'.
The parameter named 'External JMX credential' located in 'Environment' is currently invalid.
[ ERROR ] The parameter named 'Shared secret' located in 'Portal Services' is currently invalid.
[ ERROR ] CAM-CRP-1064 Unable to process the PKCS #7 data because of an internal error. Unable to find the common symmetric key with alias 'GjoNjc0vMe/mRjIFIKCOf4TrLRM=' in the keystore '/u01/app/cognos/configuration/csk/jCSKKeystore'.
The parameter named 'Shared secret' located in 'Portal Services' is currently invalid.
[ ERROR ] CAM-CRP-1064 Unable to process the PKCS #7 data because of an internal error. Unable to find the common symmetric key with alias 'GjoNjc0vMe/mRjIFIKCOf4TrLRM=' in the keystore '/u01/app/cognos/configuration/csk/jCSKKeystore'.
The parameter named 'User ID and password' located in 'cognos' is currently invalid.
[ ERROR ] CAM-CRP-1064 Unable to process the PKCS #7 data because of an internal error. Unable to find the common symmetric key with alias 'GjoNjc0vMe/mRjIFIKCOf4TrLRM=' in the keystore '/u01/app/cognos/configuration/csk/jCSKKeystore'.
The parameter named 'Account and password' located in 'Notification' is currently invalid.
总结如下：
官方地址：http://www-01.ibm.com/support/docview.wss?uid=swg21341609
参考网址：http://www.cognoschina.net/?action-blogdetail-uid-31944-id-30777
借鉴网址：https://blog.csdn.net/yuguiyang1990/article/details/28230643
解决办法：
1）打开Cognos Configuration 记录下你做的修改（可以截图）
2）在安装目录c10\configuration下，将cogstartup.xml重命名位cogstartup.xml_old，也可直接删除；
注：在10.2.1里面是这个名字cogstartup.xml
3）在安装目录：c10\configuration下，将 csk , encryptkeypair , signkeypair 重命名为old，也可直接删除；
4）重新启动Cognos Configuration，重新做你之前的修改，保存，启动，问题解决