如何将出站广告系列的导入联系人列表中的值传递到IVR脚本？

I created an outbound campaign on CISCO UCCX 1151, assigned an IVR Script to it, Then I Imported Contacts list in the form of a comma separated text file:

我在CISCO UCCX 1151上创建了一个出站活动，为其分配了一个IVR脚本，然后我以逗号分隔的文本文件的形式导入了联系人列表：

This is the structure of the file : AccNumber,FirstName,LastName,Phone1

这是文件的结构：AccNumber，FirstName，LastName，Phone1

This is example data: 1,Mark,Tomson,0566345

这是示例数据：1，Mark，Tomson，0566345

How can I pass the account number to the IVR Script?

如何将帐号传递给IVR脚本？

2 个解决方案

#1

If you are using the VoiceXML langage check the reference manual. The VoiceXML platform extensions) generally allows to get extra variables from the session context or internal objects. I hope it is the case with CISCO...

如果您使用的是VoiceXML语言，请查看参考手册。 VoiceXML平台扩展通常允许从会话上下文或内部对象获取额外的变量。我希望CISCO能够这样做......

#2

After research we found out that its a product limitation, we cannot pass all values from the imported contacts list to the IVR Script , we can only pass the Account Number to the IVR. how ever in an agent based outbound campaign all variables can be passed form the imported contacts list to the finesse desktop interface.

经过研究我们发现它是产品限制，我们无法将所有值从导入的联系人列表传递到IVR脚本，我们只能将帐号传递给IVR。在基于代理的出站广告系列中，所有变量都可以从导入的联系人列表传递到精细的桌面界面。

As a workaround, we applied extra DB access with custom java code in order to get the other fields like FirstName, LastName, etc ...

作为一种解决方法，我们使用自定义java代码应用额外的数据库访问，以获取FirstName，LastName等其他字段...