CRM INBOX 查询结果增强字段

参考:https://blogs.sap.com/2013/03/25/how-to-integrate-new-result-list-attributes-into-the-agent-inbox/

需求：

针对Business Role " ZJP_SRV 在Inbox对应的结果清单中，增加如下字段，对应逻辑如下：

1. 受付日：维修工单中的受付日CREATED_DATE
2. お客様名：维修工单中的お客様名SOLDTO_NAME
3. 郵便*： お客様名客户主数据中的邮编.POSTL_COD1
4. 住所：お客様名客户主数据中的地域+市区町村+地名/番地 ZADDRES
5. 型番：维修工单中的型番ZZZMODENO
6. 故障内容：维修工单中的故障内容描述ZGZNR

实现：

给查询结果结构增加字段：通过append struture 加入到结构CRMST_INBOX_RESULTLIST中

SE24创建处理类：ZY_CL_CRM_AUI_ONEORDER

继承父类:CL_CRM_AUI_ONEORDER

实现对应6个字段的取值：

  METHOD GET_CREATE_DATE.

    DATA:LV_VALUE TYPE STRING,
         CURRENT  TYPE REF TO IF_BOL_BO_PROPERTY_ACCESS,
         LV_DATE  TYPE CRMT_POSTING_DATE.
    FIELD-SYMBOLS:<VALUES> TYPE ANY.
    CLEAR: VALUE.
    CREATE DATA VALUE TYPE STRING.
    IF BOL_ENTITY IS BOUND.
      VALUE = BOL_ENTITY->GET_RELATED_ENTITY( 'BTOrderHeader' )->GET_PROPERTY('POSTING_DATE').
    ENDIF.

  ENDMETHOD.

  METHOD GET_ZZZMODENO.

    DATA:LV_VALUE TYPE STRING,
         CURRENT  TYPE REF TO IF_BOL_BO_PROPERTY_ACCESS,
         LV_DATE  TYPE CRMT_POSTING_DATE.
    FIELD-SYMBOLS:<VALUES> TYPE ANY.
    CLEAR: VALUE.
    CREATE DATA VALUE TYPE STRING.
    IF BOL_ENTITY IS BOUND.
      VALUE = BOL_ENTITY->GET_RELATED_ENTITY( 'BTOrderHeader' )->GET_PROPERTY('ZZZMODENO').
    ENDIF.

  ENDMETHOD.

  METHOD GET_ZSOLD_NAME.
    DATA:LR_ORDER_H TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_PARTSET TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_PARTALL TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_PART01  TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_PART    TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LS_PART    TYPE CRMST_PARTNERADDRESS_BTIL.
    DATA:LV_NAME TYPE STRING.
    FIELD-SYMBOLS:<VALUE> TYPE ANY.
    CLEAR: VALUE,LV_NAME.
    CREATE DATA VALUE TYPE STRING.
    IF BOL_ENTITY IS BOUND.
      LR_ORDER_H = BOL_ENTITY->GET_RELATED_ENTITY( 'BTOrderHeader' ).
      CHECK LR_ORDER_H IS BOUND.
      LR_PARTSET = LR_ORDER_H->GET_RELATED_ENTITY( IV_RELATION_NAME = 'BTHeaderPartnerSet' ).
      CHECK LR_PARTSET IS BOUND.
      LR_PART01 = LR_PARTSET->GET_RELATED_ENTITY( IV_RELATION_NAME = 'BTPartner_00000001' ).
      CHECK LR_PART01 IS BOUND.
      LR_PART = LR_PART01->GET_RELATED_ENTITY( IV_RELATION_NAME = 'BTPartnerAddress' ).
      CHECK LR_PART IS BOUND.
      LR_PART->IF_BOL_BO_PROPERTY_ACCESS~GET_PROPERTIES( IMPORTING ES_ATTRIBUTES = LS_PART ).

      CONCATENATE LS_PART-TITLE_P LS_PART-FULLNAME INTO LV_NAME SEPARATED BY SPACE.
      ASSIGN VALUE->* TO <VALUE>.
      <VALUE> = LV_NAME.
    ENDIF.

  ENDMETHOD.

  METHOD GET_POSTL_COD1.
    DATA:LR_ORDER_H TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_PARTSET TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_PARTALL TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_PART01  TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_PART    TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LS_PART    TYPE CRMST_PARTNERADDRESS_BTIL.
    FIELD-SYMBOLS:<VALUE> TYPE ANY.
    CLEAR: VALUE.
    CREATE DATA VALUE TYPE STRING.
    IF BOL_ENTITY IS BOUND.
      LR_ORDER_H = BOL_ENTITY->GET_RELATED_ENTITY( 'BTOrderHeader' ).
      CHECK LR_ORDER_H IS BOUND.
      LR_PARTSET = LR_ORDER_H->GET_RELATED_ENTITY( IV_RELATION_NAME = 'BTHeaderPartnerSet' ).
      CHECK LR_PARTSET IS BOUND.
      LR_PART01 = LR_PARTSET->GET_RELATED_ENTITY( IV_RELATION_NAME = 'BTPartner_00000001' ).
      CHECK LR_PART01 IS BOUND.
      LR_PART = LR_PART01->GET_RELATED_ENTITY( IV_RELATION_NAME = 'BTPartnerAddress' ).
      CHECK LR_PART IS BOUND.
      LR_PART->IF_BOL_BO_PROPERTY_ACCESS~GET_PROPERTIES( IMPORTING ES_ATTRIBUTES = LS_PART ).

*      CONCATENATE LS_PART-TITLE_P LS_PART-FULLNAME INTO LV_NAME SEPARATED BY SPACE.
      ASSIGN VALUE->* TO <VALUE>.
      <VALUE> = LS_PART-POSTL_COD1.
    ENDIF.

  ENDMETHOD.

  METHOD GET_ZADDRES.
    DATA:LR_ORDER_H TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_PARTSET TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_PARTALL TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_PART01  TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_PART    TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LS_PART    TYPE CRMST_PARTNERADDRESS_BTIL.
    DATA:LV_ADDR    TYPE STRING.
    DATA:GW_T005U TYPE T005U.
    FIELD-SYMBOLS:<VALUE> TYPE ANY.
    CLEAR: VALUE,LV_ADDR,GW_T005U.
    CREATE DATA VALUE TYPE STRING.
    IF BOL_ENTITY IS BOUND.
      LR_ORDER_H = BOL_ENTITY->GET_RELATED_ENTITY( 'BTOrderHeader' ).
      CHECK LR_ORDER_H IS BOUND.
      LR_PARTSET = LR_ORDER_H->GET_RELATED_ENTITY( IV_RELATION_NAME = 'BTHeaderPartnerSet' ).
      CHECK LR_PARTSET IS BOUND.
      LR_PART01 = LR_PARTSET->GET_RELATED_ENTITY( IV_RELATION_NAME = 'BTPartner_00000001' ).
      CHECK LR_PART01 IS BOUND.
      LR_PART = LR_PART01->GET_RELATED_ENTITY( IV_RELATION_NAME = 'BTPartnerAddress' ).
      CHECK LR_PART IS BOUND.
      LR_PART->IF_BOL_BO_PROPERTY_ACCESS~GET_PROPERTIES( IMPORTING ES_ATTRIBUTES = LS_PART ).
      SELECT SINGLE * INTO GW_T005U FROM T005U WHERE SPRAS = SY-LANGU
        AND LAND1 = LS_PART-COUNTRY AND BLAND = LS_PART-REGION.
      CONCATENATE GW_T005U-BEZEI LS_PART-CITY LS_PART-STREET INTO LV_ADDR SEPARATED BY SPACE.
      ASSIGN VALUE->* TO <VALUE>.
      <VALUE> = LV_ADDR.
    ENDIF.

  ENDMETHOD.

  METHOD GET_ZGZNR.
    DATA:LR_ORDER_H TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_TEXTSET TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_TEXTALL TYPE REF TO IF_BOL_ENTITY_COL.
    DATA:LR_TEXT01  TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_TEXT    TYPE REF TO CL_CRM_BOL_ENTITY.
    DATA:LR_ITER    TYPE REF TO IF_BOL_BO_COL_ITERATOR.
    DATA:LV_TEXT    TYPE STRING.
    FIELD-SYMBOLS:<VALUE> TYPE ANY.
    CLEAR: VALUE.
    CREATE DATA VALUE TYPE STRING.
    IF BOL_ENTITY IS BOUND.
      LR_ORDER_H = BOL_ENTITY->GET_RELATED_ENTITY( 'BTOrderHeader' ).
      CHECK LR_ORDER_H IS BOUND.
      LR_TEXTSET = LR_ORDER_H->GET_RELATED_ENTITY( IV_RELATION_NAME = 'BTHeaderTextSet' ).
      CHECK LR_TEXTSET IS BOUND.
      LR_TEXTALL = LR_TEXTSET->GET_RELATED_ENTITIES( IV_RELATION_NAME = 'BTTextHAll' ).
      CHECK LR_TEXTALL IS BOUND.
      LR_ITER = LR_TEXTALL->IF_BOL_BO_COL~GET_ITERATOR( ).
      CHECK LR_ITER IS BOUND.
      LR_TEXT ?= LR_ITER->FIND_BY_PROPERTY( EXPORTING IV_ATTR_NAME = 'TDID' IV_VALUE = 'ZH14' ).
      CHECK LR_TEXT IS BOUND.
      VALUE = LR_TEXT->IF_BOL_BO_PROPERTY_ACCESS~GET_PROPERTY( 'CONC_LINES' ).
    ENDIF.

  ENDMETHOD.

所以方法参数都是：

ATTRIBUTE_PATH Importing Type NAME_KOMP
VALUE Returning Type Ref To DATA

然后需要让INBOX查询调用这个实现类：SPRO->Customer Relationship Management->Interaction Center WebClient->Agent Inbox

->Basic Settings for Item Types->Assign Implementation Classes:将上面创建的实现类分配给ONEORDER

下面需要去SE24创建树的叶子实现类：ZL_ICCMP_IN_INBOXITEMS_CN02

继承父类：CL_ICCMP_IN_INBOXITEMS_CN02(这个是标准的)

新建6个字段的GET 方法：

  METHOD GET_POSTING_DATE.
    DATA: LR_CURRENT TYPE REF TO IF_BOL_BO_PROPERTY_ACCESS,
          LR_DATA    TYPE REF TO DATA.

    TRY.
        LR_CURRENT = ME->BO.
        LR_DATA = LR_CURRENT->GET_PROPERTY( 'CREATE_DATE' ). "#EC NOTEXT
      CATCH CX_ROOT.
    ENDTRY.

    CHECK LR_DATA IS BOUND.

    TRY.
        VALUE = IF_BSP_MODEL_UTIL~CONVERT_TO_STRING( DATA_REF        = LR_DATA
                                                      ATTRIBUTE_PATH = ATTRIBUTE_PATH ).
      CATCH CX_BSP_CONV_ILLEGAL_REF.
        FIELD-SYMBOLS: <L_DATA> TYPE DATA.
        ASSIGN LR_DATA->* TO <L_DATA>.

        CONCATENATE <L_DATA> '-CURR/QUANT CONV FAILED-' INTO VALUE
                    SEPARATED BY SPACE.                     "#EC NOTEXT
      CATCH CX_ROOT.
    ENDTRY.
  ENDMETHOD.

所以方法除字段外，其他都一致即可(数量和金额字段另处理)

下面就需要去组件中增加对应字段并放出：BSP_WD_CMPWB - 用户界面组件工作台

ICCMP_INBOX  ->   ICCMP_INBOX/InboxItems 因为我们只使用tree的，所以只处理这个视图

重定义GET_TABLE_LINE_SAMPLE方法，这个方法是构建树的结构字段的

  METHOD get_table_line_sample.
    TYPES: BEGIN OF line,
             node_name              TYPE string,
             guid                   TYPE crmt_genil_object_guid,
             objectid               TYPE crmt_aui_object_id,
             itemtype               TYPE crmt_aui_maincat,
             description            TYPE crmt_aui_description,
             priority               TYPE crmt_aui_priority,
             status                 TYPE crmt_aui_status,
             dueon                  TYPE crmt_due_date,
             createdon              TYPE crmt_created_at_date,
             receivedon             TYPE crmt_aui_received_on,
             overdue                TYPE crmt_due_date,
             groupassigned          TYPE crmt_aui_group_assigned,
             employeeassigned       TYPE crmt_aui_wi_empl_assigned,
             customer               TYPE crmt_bsp_account,
             cust_name              TYPE crmt_aui_customer,
             contactperson          TYPE crmt_contact,
             cp_name                TYPE crmt_aui_contact_person,
             datereceived           TYPE crmt_created_at_date,
             timereceived           TYPE crmt_aui_changed_at,
             lastupdate             TYPE crm_aui_lastupdate_at,
             companycode            TYPE crm_ic_bd_ccode,
             logicalsystem          TYPE crm_ic_bd_logsys,
*            back_end_client_descr     TYPE crmt_ic_mapped_logsys_descr, " logicalsystem_descr
             other_employeeassigned TYPE string,
             other_groupassigned    TYPE string,
             main_cat               TYPE crmt_process_type_db,
             work_priority          TYPE crmt_srqm_wp,
             main_cat_concat        TYPE crmt_aui_main_cat_concat,
             sender                 TYPE crmt_aui_sender,
             receiver               TYPE crmt_aui_receiver,
             created_by             TYPE crmt_aui_create_by_id,
             created_by_descr       TYPE crmt_aui_create_by_desc,
             employee_id            TYPE crmt_aui_employee_id,
             employee_concat        TYPE crmt_aui_employee_concat,
             group_id               TYPE crmt_aui_group_id,
             group_concat           TYPE crmt_aui_group_concat,
             customer_concat        TYPE crmt_aui_customer_concat,
             contactperson_concat   TYPE crmt_aui_cp_concat,
             changed_on_at          TYPE crmt_aui_changed_on_at,
             changed_on             TYPE crmt_aui_changed_on,
             changed_at             TYPE crmt_aui_changed_at,
             due_date               TYPE crmt_aui_due_date,
             due_time               TYPE crmt_aui_due_time,
             overdue_icon           TYPE string,
             status_id              TYPE crmt_aui_status_id,
             status_concat          TYPE crmt_aui_status_concat,
             priority_id            TYPE crmt_aui_priority,
             priority_concat        TYPE crmt_aui_priority_concat,
             logicalsystem_descr    TYPE crmt_aui_logsys_desc,
             logicalsystem_concat   TYPE crmt_aui_logsys_concat,
             companycode_desc       TYPE crmt_aui_compcode_desc,
             companycode_concat     TYPE crmt_aui_compcodeconcat,
             categorization_ids     TYPE crmt_aui_categorization_ids,
             categorization_desc    TYPE crmt_aui_categorization_desc,
             checklist_id           TYPE crmt_aui_checklist_id,
             checklist_desc         TYPE crmt_aui_checklist_desc,
             checklist_concat       TYPE crmt_aui_checklist_concat,
             doc_received_on_at     TYPE crmt_aui_doc_received_on_at,
             doc_received_on        TYPE crmt_aui_doc_received_on,
             doc_received_at        TYPE crmt_aui_doc_received_at,
             due_on                 TYPE crmt_due_date,
             soc_post_type_des      TYPE string,
             soc_chnl_des           TYPE string,
             soc_senti_des          TYPE string,
             posting_date           TYPE crmt_posting_date,
             zzzmodeno              TYPE zmodeno,
             zsold_name             TYPE string,
             postl_cod1             TYPE ad_pstcd1,
             zaddres                TYPE string,
             zgznr                  TYPE string,
           END OF line.
    CREATE DATA rv_sample TYPE line.

  ENDMETHOD.

重定义REFRESH方法：这个方法是指定树的实现方法的

METHOD refresh .
  DATA: lv_entity   TYPE REF TO cl_crm_bol_entity,
        lv_iterator TYPE REF TO if_bol_bo_col_iterator,
        lv_root     TYPE REF TO if_bsp_wd_tree_node.

*    super->refresh( ).
  reset_node_mapper( ).

  TRY.
      lv_iterator = me->collection_wrapper->get_iterator( ).
      lv_entity ?= lv_iterator->get_first( ).
      WHILE lv_entity IS BOUND.

        lv_root = me->node_factory->get_proxy(
               iv_bo         = lv_entity
               iv_proxy_type = 'ZL_ICCMP_IN_INBOXITEMS_CN02' ).

        lv_root->node_key = add_root_node( lv_root ).
        lv_entity ?= lv_iterator->get_next( ).
** Changes ITSM CSS Next Gen
        DATA: lr_cn02 TYPE REF TO cl_iccmp_in_inboxitems_cn02.
        DATA: lr_owner TYPE REF TO cl_iccmp_in_inboxitems_impl.
        DATA: lr_context TYPE REF TO cl_iccmp_in_inboxitems_ctxt.

        lr_context ?= context.
        CHECK lr_context IS BOUND.
        lr_owner ?= lr_context->get_owner( ).

        lr_cn02 ?= lv_root.
        lr_cn02->set_inbox_switched( lr_owner->compcoinbox->gv_co_inbox_switched ).
        lr_cn02->set_profile_type( lr_owner->compcoinbox->gv_profile_type ).
** End changes ITSM CSS Next Gen
      ENDWHILE.
    CATCH cx_sy_move_cast_error cx_sy_ref_is_initial.
  ENDTRY.
ENDMETHOD.

这时候tree的下级节点的实现类就变成了上面的'ZL_ICCMP_IN_INBOXITEMS_CN02'

到这里基本就已经OK了，去配置页面将字段放出，就可以使用了。