安装Adobe 产品时出现以下提示错误:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 4 warning(s)
WARNING: DS013: Payload {7E5AA19B-0B85-4f44-BA26-728851489200} Adobe Flash Player 10 ActiveX 10.1.52.14 is already installed and the session payload {5EE868D6-7B6B-49ee-AF60-09B1358AFFD7} Adobe Flash Player 10 ActiveX 10.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {40F95A03-885A-45fb-9A14-486BEFEDDF34} Adobe Flash Player 10 Plugin 10.1.52.14 is already installed and the session payload {FB7F30B6-BFBF-4d2c-9F61-B5533659ACBE} Adobe Flash Player 10 Plugin 10.0.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW016: NOTE: Cannot set action to the payload {3423F36D-004F-4DFC-8BCE-07A20B8DFBDE} Suite Shared Configuration CS5 2.0.0.0 as it is already upgraded by the payload {6B485102-4593-43F6-BA45-F14D690B0C64} Suite Shared Configuration CS5 2.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3423F36D-004F-4DFC-8BCE-07A20B8DFBDE} Suite Shared Configuration CS5 2.0.0.0 as it is already upgraded by the payload {6B485102-4593-43F6-BA45-F14D690B0C64} Suite Shared Configuration CS5 2.0.0.0
ERROR: DW013: Unable to get root from inChildPath
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问题根源,是因为在安装时,adobe扫描计算机时,发现计算机已经安装了相关产品,故不允许再安装
解决一:官方版
1. Restart your computer in a minimized state before running the installer.(重启系统)
For instructions, see the following documents:
- Start Windows in Diagnostic mode (Windows XP) (kb404860)
- Restart Windows in a modified mode (Windows 7 and Windows Vista) (kb404913)
- Start the system in Safe Boot mode (Mac OS X) (kb404936)
2. Repair the Microsoft Windows Installer (Windows)(修复系统漏洞)
-
Repair the Windows Installer.
Windows XP/Vista
- Download and install the newest Microsoft Windows Installer Redistributable pack.
- Choose Start > All Programs > Accessories.
- Right-click Command Prompt and choose Run As Administrator.
- In the Command Prompt window, type sfc /SCANNOW and press Enter.
- When the system scan completes, type msiexec /unreg in the Command Prompt window, and press Enter.
- Type msiexec /regserver into the Command Prompt window, and press Enter.
- Proceed with the Creative Suite 5 or CS5.5 product installation.
3. Preinstall Adobe AIR and the AdobeHelp Payload(卸载之前的AIR和Payload)
- Uninstall any copies of AIR.
Windows XP
- Choose Start > Control Panel.
- Double-click Add Or Remove Programs.
- Select Adobe AIR and click Uninstall.
Windows Vista
- Choose Start > Control Panel.
- Double-click Programs And Features.
- Select Adobe AIR and click Uninstall.
Mac OS X
- Drag the AIR application to the Trash.
- Navigate to the AdobeHelp payload folder. For example:
Windows: D:\Adobe Master Collection CS5\Adobe CS5\payloads\AdobeHelp
Mac OS: /Volumes/Adobe Master Collection/Adobe CS5/payloads/AdobeHelp - Double-click the AIR installer:
Windows: "AIRInstallerRunner.exe"
Mac OS: "Adobe AIR Installer.app" - Follow the onscreen instructions.
- Return to the AdobeHelp payload folder.
- Double-click the file "AdobeHelp.air".
-
Follow the onscreen instructions.
- If everything installs successfully, run the Creative Suite 5 product installer again.
- If any errors occur, search the Adobe Knowledgebase for solutions.
解决二:民间版1
卸载以前安装的Adobe,并把相关的安装目录删除干净,再安装
解决三:民间版2
直接删除 C:\Program Files\Common Files\Adobe 目录
如遇 不能删除,请使用第三方删除软件(如360 文件粉碎)删除之即可