Lassooing users and putting them down to monkey around with your application may be the best way to spot deficiencies in your freshly baked program.
Lassooing用户并将其放在应用程序中可能是发现新鲜出炉程序缺陷的最佳方法。
But it is also where some jaw-dropping things occur. Stuff you really did not expect to happen, made you facepalm for your own stupidity or the users, let us in on the fun!
但它也是一些令人震惊的事情发生的地方。你真的没想到会发生什么事情,让你为自己的愚蠢或者用户做好准备,让我们充满乐趣!
My story is not one of real stupidity, but just sheer disbelief:
我的故事不是真正的愚蠢,而是纯粹的怀疑:
I developed a simple game for elderly to gradually become acquainted with a mouse, from previous users it was obvious that we needed to be clearer about that the buttons of the mouse did not need to be pressed to move the cursor, no harm no foul.
我开发了一款适合老年人的简单游戏,逐渐熟悉鼠标,从以前的用户可以看出,我们需要更清楚地知道鼠标的按钮不需要按下来移动光标,没有任何伤害没有犯规。
However the next user came in, sat down and got straight into it of course pressing the buttons while moving and generally having a good time. But then in the next level, 'clicking', nothing worked, he did everthing properly, I took over to try myself... nothing. No click was registering, very weird, it worked ok with everyone else.
然而,下一个用户进来,坐下来直接进入它,当然在移动时按下按钮并且通常玩得很开心。但是在下一个级别,“点击”,没有任何效果,他确实正常,我接手尝试自己......什么都没有。没有点击注册,非常奇怪,它与其他人一起工作正常。
Luckily it was the last user, and time was up. So I went home to take a look at what was wrong. Turns out the program was absolutely fine... But the man, a welder his whole life with all his strength still there, had totally crushed the internals of the mouse in the first levels... I binned the mouse with a big grin on my face.
幸运的是,这是最后一个用户,时间到了。所以我回家看看出了什么问题。事实证明这个程序绝对没问题......但是那个男人,他的整个生命仍在那里,他的力量仍然在那里,在第一级完全压碎了鼠标的内部......我咧嘴笑了一下鼠标我的脸。
Needless to say, I did not see that one coming...
毋庸置疑,我没有看到一个人来......
3 个解决方案
#1
We had an algorithm one time that brought back results of the restaurants within 5 miles of the location specified in the search. First user tester managed to pick a place with no restaurants within five miles. All out testing had been in large city locations, no small towns which might not have anything near them. We changed the formula to bring back a mininum of 5 records and if five miles didn't bring it back to extend out to ten, and so forth until we found five restaurants. After that we tested that page by putting in Eek Alaska (nearest restaurant in our database was over 100 miles away) for the search criteria. I still get a kick out of the town name of Eek.
我们有一次算法可以在距离搜索中指定的位置5英里范围内收回餐馆的结果。第一个用户测试人员设法选择了一个五英里内没有餐馆的地方。所有的测试都是在大城市的地方,没有小城镇可能没有任何附近的东西。我们更改了公式,以便将最少的5条记录带回来,如果五英里没有把它带回到延伸到十条,依此类推,直到我们找到五家餐馆。之后,我们通过在Eek Alaska(我们数据库中距离最近的餐馆超过100英里)的位置测试该页面的搜索条件。我仍然得到Eek镇名的一脚。
#2
I find that the mum test is priceless. When I first started out, every website I made I showed to my mum and after 5 minutes she would manage to break it. It was definitively a good learning experience for me as to how non computer savvy users behave.
我发现妈妈的测试是无价的。当我刚开始的时候,我制作的每个网站都会向妈妈展示,5分钟后她就会设法打破它。对我而言,对于非精通计算机的用户的行为方式来说,这绝对是一次很好的学习经历。
#3
I worked on a project providing software running on a ruggedised handheld terminal for a particular field. We did user testing prior to field release, got the bugs ironed out and everything seemed fine.
我参与了一个项目,该项目提供在坚固耐用的手持终端上运行的软件,用于特定领域。我们在现场发布之前进行了用户测试,解决了漏洞并且一切都很好。
I was one of the lucky ones on the 24 hour support line the first night it was live. The first two calls we received were "The text on the screen is upside down" (er, turn the whole thing the other way up) and "It's too dark for me to find the power-on button".
我是第一个晚上住的24小时支持热线的幸运者之一。我们收到的前两个电话是“屏幕上的文字是颠倒的”(呃,把整个事情翻过来)和“我太黑了,找不到电源按钮”。
#1
We had an algorithm one time that brought back results of the restaurants within 5 miles of the location specified in the search. First user tester managed to pick a place with no restaurants within five miles. All out testing had been in large city locations, no small towns which might not have anything near them. We changed the formula to bring back a mininum of 5 records and if five miles didn't bring it back to extend out to ten, and so forth until we found five restaurants. After that we tested that page by putting in Eek Alaska (nearest restaurant in our database was over 100 miles away) for the search criteria. I still get a kick out of the town name of Eek.
我们有一次算法可以在距离搜索中指定的位置5英里范围内收回餐馆的结果。第一个用户测试人员设法选择了一个五英里内没有餐馆的地方。所有的测试都是在大城市的地方,没有小城镇可能没有任何附近的东西。我们更改了公式,以便将最少的5条记录带回来,如果五英里没有把它带回到延伸到十条,依此类推,直到我们找到五家餐馆。之后,我们通过在Eek Alaska(我们数据库中距离最近的餐馆超过100英里)的位置测试该页面的搜索条件。我仍然得到Eek镇名的一脚。
#2
I find that the mum test is priceless. When I first started out, every website I made I showed to my mum and after 5 minutes she would manage to break it. It was definitively a good learning experience for me as to how non computer savvy users behave.
我发现妈妈的测试是无价的。当我刚开始的时候,我制作的每个网站都会向妈妈展示,5分钟后她就会设法打破它。对我而言,对于非精通计算机的用户的行为方式来说,这绝对是一次很好的学习经历。
#3
I worked on a project providing software running on a ruggedised handheld terminal for a particular field. We did user testing prior to field release, got the bugs ironed out and everything seemed fine.
我参与了一个项目,该项目提供在坚固耐用的手持终端上运行的软件,用于特定领域。我们在现场发布之前进行了用户测试,解决了漏洞并且一切都很好。
I was one of the lucky ones on the 24 hour support line the first night it was live. The first two calls we received were "The text on the screen is upside down" (er, turn the whole thing the other way up) and "It's too dark for me to find the power-on button".
我是第一个晚上住的24小时支持热线的幸运者之一。我们收到的前两个电话是“屏幕上的文字是颠倒的”(呃,把整个事情翻过来)和“我太黑了,找不到电源按钮”。